Jr. Support Entry Level
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Date: Oct 10, 2025
Location: South San Francisco, CA, US
Company: StressTest1
Position Summary:
The Jr. Support position primary responsibility is the initial point of contact for all SuccessFactors customer inquiries. The inquiries will include, but not be limited to, functionality issues, implementation issues and technical problems within the scope of the application. The Support engineer will use their experience and knowledge of product and standard operating procedures to troubleshoot and resolve issues in as few contacts as possible. They will document, report, and escalate issues as needed and will work with other departments to resolve. The candidate must be a strong problem solver, possess good communication skills, and capable of working with minimal supervision. The candidate must have the ability to multitask and manage multiple priorities effectively in a fast paced environment.
Essential Functions:
- Provide telephone and email support for both application usage and technical issues
- Troubleshoot customer problems to identify solutions or software defects
- Use of CRM software to track internal and external customer interactions
- Facilitate communication of product and company information to the client
- Coordinate with other departments to identify defects and resolve issues
- Assist with the testing software releases
- Understand, troubleshoot, and resolve customization, connectors, installation, configuration, upgrade/update, and migration issue
Job Requirements:
- Entry level; new college graduates encouraged to apply
- Degree in Computer Science or Information Management,
- Superior communication skills both written and verbal
- Passion for diagnosing problems and seeing solutions through to implementation
- Ability to work independently, as well as part of a diverse team of support and technology professionals
- Exceptional interpersonal skills
- Updates job knowledge by participating in educational opportunities; maintaining personal networks
- Detail-oriented and exceptionally organized
- Quick learner who demonstrates initiative
About SuccessFactors, an SAP Company
SuccessFactors is the leading provider of cloud-based Business Execution Software, and delivers business alignment, team execution, people performance, and learning management solutions to organizations of all sizes across more than 60 industries. With approximately 24 million cloud application subscribers seats globally, we strive to delight our customers by delivering innovative solutions, content and analytics, process expertise and best practices insights from serving our broad and diverse customer base. Today, we have more than 4,000 customers in more than 177 countries using our application suite in 35 languages.
For the most comprehensive cloud computing portfolio in the market, SAP Cloud delivers mature business applications that drive collaboration across a business and connect to partners. There are over 20 applications and suites in the SAP Cloud designed to optimize and manage a company’s most critical assets – its people, money, customers, and suppliers. And for those who prefer to run their entire business on a single, cloud-based software solution, we offer a suite that will surely meet your needs.
Our primary focus is on delivering beautiful products for our customers. When our customers win, we win. And we pride ourselves in delivering the most powerful software-as-a-service (SaaS) solutions on the market. As we like to say… our cloud strategy is BadAss SaaS. As an SAP company, the possibilities for growth, innovation, and impact are endless!
Are you ready? You are in for an exciting ride. SuccessFactors is known for its innovation, extraordinary leadership, and high-energy culture. We hire high-performing people that want to make a difference.
We expect all of our talent to be leaders – no matter what your role. We challenge ourselves and each other to swing big and take risks every day. We move fast, but we care about how we work with each other. It’s one of our core values – “No Jerks!”
In turn, our commitment to all employees is to provide the opportunity for personal and professional growth, recognition for real impact, and meaningful rewards for delivering amazing results! Employees truly are the heart of our success.
See what it's like to work at SuccessFactors- check out this video! http://youtu.be/eZarfkN4hUo
Connect with us! Learn more about the culture at SuccessFactors, an SAP Company, see pics of our global offices, talk to recruiters, and see real-time job openings:
Facebook: http://facebook.com/successfactorscareers
Twitter: http://twitter.com/CareersAtSF
YouTube: http://youtube.com/CareersAtSF
Linkedin: Search "SuccessFactors Careers"
Match yourself and your network on Facebook and Linkedin to open jobs at SuccessFactors using our new SocialMatcher tool: http://jobs.successfactors.com/social-matcher/
Do you know someone that might be interested? We pay for external referrals! Refer them to careers@successfactors.com, including a resume and contact info, and you can make $1,000!
Requisition ID: 30056
The Jr. Support position primary responsibility is the initial point of contact for all SuccessFactors customer inquiries. The inquiries will include, but not be limited to, functionality issues, implementation issues and technical problems within the scope of the application. The Support engineer will use their experience and knowledge of product and standard operating procedures to troubleshoot and resolve issues in as few contacts as possible. They will document, report, and escalate issues as needed and will work with other departments to resolve. The candidate must be a strong problem solver, possess good communication skills, and capable of working with minimal supervision. The candidate must have the ability to multitask and manage multiple priorities effectively in a fast paced environment.
Essential Functions:
- Provide telephone and email support for both application usage and technical issues
- Troubleshoot customer problems to identify solutions or software defects
- Use of CRM software to track internal and external customer interactions
- Facilitate communication of product and company information to the client
- Coordinate with other departments to identify defects and resolve issues
- Assist with the testing software releases
- Understand, troubleshoot, and resolve customization, connectors, installation, configuration, upgrade/update, and migration issue
Job Requirements:
- Entry level; new college graduates encouraged to apply
- Degree in Computer Science or Information Management,
- Superior communication skills both written and verbal
- Passion for diagnosing problems and seeing solutions through to implementation
- Ability to work independently, as well as part of a diverse team of support and technology professionals
- Exceptional interpersonal skills
- Updates job knowledge by participating in educational opportunities; maintaining personal networks
- Detail-oriented and exceptionally organized
- Quick learner who demonstrates initiative
About SuccessFactors, an SAP Company
SuccessFactors is the leading provider of cloud-based Business Execution Software, and delivers business alignment, team execution, people performance, and learning management solutions to organizations of all sizes across more than 60 industries. With approximately 24 million cloud application subscribers seats globally, we strive to delight our customers by delivering innovative solutions, content and analytics, process expertise and best practices insights from serving our broad and diverse customer base. Today, we have more than 4,000 customers in more than 177 countries using our application suite in 35 languages.
For the most comprehensive cloud computing portfolio in the market, SAP Cloud delivers mature business applications that drive collaboration across a business and connect to partners. There are over 20 applications and suites in the SAP Cloud designed to optimize and manage a company’s most critical assets – its people, money, customers, and suppliers. And for those who prefer to run their entire business on a single, cloud-based software solution, we offer a suite that will surely meet your needs.
Our primary focus is on delivering beautiful products for our customers. When our customers win, we win. And we pride ourselves in delivering the most powerful software-as-a-service (SaaS) solutions on the market. As we like to say… our cloud strategy is BadAss SaaS. As an SAP company, the possibilities for growth, innovation, and impact are endless!
Are you ready? You are in for an exciting ride. SuccessFactors is known for its innovation, extraordinary leadership, and high-energy culture. We hire high-performing people that want to make a difference.
We expect all of our talent to be leaders – no matter what your role. We challenge ourselves and each other to swing big and take risks every day. We move fast, but we care about how we work with each other. It’s one of our core values – “No Jerks!”
In turn, our commitment to all employees is to provide the opportunity for personal and professional growth, recognition for real impact, and meaningful rewards for delivering amazing results! Employees truly are the heart of our success.
See what it's like to work at SuccessFactors- check out this video! http://youtu.be/eZarfkN4hUo
Connect with us! Learn more about the culture at SuccessFactors, an SAP Company, see pics of our global offices, talk to recruiters, and see real-time job openings:
Facebook: http://facebook.com/successfactorscareers
Twitter: http://twitter.com/CareersAtSF
YouTube: http://youtube.com/CareersAtSF
Linkedin: Search "SuccessFactors Careers"
Match yourself and your network on Facebook and Linkedin to open jobs at SuccessFactors using our new SocialMatcher tool: http://jobs.successfactors.com/social-matcher/
Do you know someone that might be interested? We pay for external referrals! Refer them to careers@successfactors.com, including a resume and contact info, and you can make $1,000!
Requisition ID: 30056
Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland
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