Senior Support Engineer
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Date: Mar 20, 2026
Location: South San Francisco, CA, US
Company: StressTest1
About the Role:
The Senior Support Engineer in Customer Success Team is the strategic consultant who works closely with Account Management team in driving incremental customer value through solution knowledge and domain expertise. Senior Support Engineer translates the customer goals with solution strategy by pro-actively engaging with the senior customer executives to get current assessment and customer maturity level in using SuccessFactors product solution and drives the recommendations to improve the adoption level and plan to improve the value from SuccessFactors product solutions.
Responsibilities:
Senior Support Engineer works closely with Enterprise Account Manager and Senior Support Engineer to handle following responsibilities:
- Works with existing customers and assessment on how current implementation meets their
current and future needs.
- Current adoption and value assessment and plan to make improvements that will result in maximizing value from current implementation and recommendations that help improve customers footprint.
- Engage with Account Management team with customer accounts at risk and help drive solution strategy and risk mitigation plan to secure the renewal.
- Provide best-practice guidance on customer processes.
- Documents solution and customer case studies to leverage for wider consumption.
- Participates and contributes in knowledge sharing forums.
- Leads/Participates in Value Improvement Program.
Qualification
- Minimum of 5-7 years of consulting experience in Human Resource and HRIS solutions.
- Experience with Employee Central, SAP, PeopleSoft, Lawson, Oracle or other HR software required.
- Technical understanding of software operating systems and ability to work comfortably with HRIS engineers.
- Several years of experience leading software integrations within or for Human Resource Departments.
- Carries deep domain knowledge in HR processes and practices.
- Possess a strong working knowledge of the full suite of SFSF offerings, with expert level knowledge of set(s) of module groupings and their interdependencies.
- Provides best-practice guidance on customer processes.
- Ability to translate business problem to solution strategy and execution plan.
- Must be motivated, goal oriented with the proven ability to work independently and maintain a high level of collaboration across geographically diverse teams
- Ability to organize, prioritize, complete activities and meet deadlines
- Excellent project and task-management skills and partnership focus.
- Effectively interacts with all levels of management within the client and internal organization.
- Enthusiasm, internal leadership, strong work ethic and a positive attitude.
- Requires strong oral and written communication skills with the ability to credibly present recommendations at senior levels in the organization.
Education and Experience:
- A 4 year college degree, BA or BS required and Master’s Degree is preferred.
- Typically has 8-10 years of direct related work experience driving client solutions and implementation experience with large scale HCM software deployments (either as an internal program owner or as an external consultant).
Physical and Environmental requirements:
- Standard office/home office environment
Travel required from time to time (25-50%)
About SuccessFactors, an SAP Company
SuccessFactors is the leading provider of cloud-based Business Execution Software, and delivers business alignment, team execution, people performance, and learning management solutions to organizations of all sizes across more than 60 industries. With approximately 24 million cloud application subscribers seats globally, we strive to delight our customers by delivering innovative solutions, content and analytics, process expertise and best practices insights from serving our broad and diverse customer base. Today, we have more than 4,000 customers in more than 177 countries using our application suite in 35 languages.
For the most comprehensive cloud computing portfolio in the market, SAP Cloud delivers mature business applications that drive collaboration across a business and connect to partners. There are over 20 applications and suites in the SAP Cloud designed to optimize and manage a company’s most critical assets – its people, money, customers, and suppliers. And for those who prefer to run their entire business on a single, cloud-based software solution, we offer a suite that will surely meet your needs.
Our primary focus is on delivering beautiful products for our customers. When our customers win, we win. And we pride ourselves in delivering the most powerful software-as-a-service (SaaS) solutions on the market. As we like to say… our cloud strategy is BadAss SaaS. As an SAP company, the possibilities for growth, innovation, and impact are endless!
Are you ready? You are in for an exciting ride. SuccessFactors is known for its innovation, extraordinary leadership, and high-energy culture. We hire high-performing people that want to make a difference.
We expect all of our talent to be leaders – no matter what your role. We challenge ourselves and each other to swing big and take risks every day. We move fast, but we care about how we work with each other. It’s one of our core values – “No Jerks!”
In turn, our commitment to all employees is to provide the opportunity for personal and professional growth, recognition for real impact, and meaningful rewards for delivering amazing results! Employees truly are the heart of our success.
See what it's like to work at SuccessFactors- check out this video! http://youtu.be/eZarfkN4hUo
Connect with us! Learn more about the culture at SuccessFactors, an SAP Company, see pics of our global offices, talk to recruiters, and see real-time job openings:
Facebook: http://facebook.com/successfactorscareers
Twitter: http://twitter.com/CareersAtSF
YouTube: http://youtube.com/CareersAtSF
Linkedin: Search "SuccessFactors Careers"
Match yourself and your network on Facebook and Linkedin to open jobs at SuccessFactors using our new SocialMatcher tool: http://jobs.successfactors.com/social-matcher/
Do you know someone that might be interested? We pay for external referrals! Refer them to careers@successfactors.com, including a resume and contact info, and you can make $1,000!
Requisition ID: 29460
The Senior Support Engineer in Customer Success Team is the strategic consultant who works closely with Account Management team in driving incremental customer value through solution knowledge and domain expertise. Senior Support Engineer translates the customer goals with solution strategy by pro-actively engaging with the senior customer executives to get current assessment and customer maturity level in using SuccessFactors product solution and drives the recommendations to improve the adoption level and plan to improve the value from SuccessFactors product solutions.
Responsibilities:
Senior Support Engineer works closely with Enterprise Account Manager and Senior Support Engineer to handle following responsibilities:
- Works with existing customers and assessment on how current implementation meets their
current and future needs.
- Current adoption and value assessment and plan to make improvements that will result in maximizing value from current implementation and recommendations that help improve customers footprint.
- Engage with Account Management team with customer accounts at risk and help drive solution strategy and risk mitigation plan to secure the renewal.
- Provide best-practice guidance on customer processes.
- Documents solution and customer case studies to leverage for wider consumption.
- Participates and contributes in knowledge sharing forums.
- Leads/Participates in Value Improvement Program.
Qualification
- Minimum of 5-7 years of consulting experience in Human Resource and HRIS solutions.
- Experience with Employee Central, SAP, PeopleSoft, Lawson, Oracle or other HR software required.
- Technical understanding of software operating systems and ability to work comfortably with HRIS engineers.
- Several years of experience leading software integrations within or for Human Resource Departments.
- Carries deep domain knowledge in HR processes and practices.
- Possess a strong working knowledge of the full suite of SFSF offerings, with expert level knowledge of set(s) of module groupings and their interdependencies.
- Provides best-practice guidance on customer processes.
- Ability to translate business problem to solution strategy and execution plan.
- Must be motivated, goal oriented with the proven ability to work independently and maintain a high level of collaboration across geographically diverse teams
- Ability to organize, prioritize, complete activities and meet deadlines
- Excellent project and task-management skills and partnership focus.
- Effectively interacts with all levels of management within the client and internal organization.
- Enthusiasm, internal leadership, strong work ethic and a positive attitude.
- Requires strong oral and written communication skills with the ability to credibly present recommendations at senior levels in the organization.
Education and Experience:
- A 4 year college degree, BA or BS required and Master’s Degree is preferred.
- Typically has 8-10 years of direct related work experience driving client solutions and implementation experience with large scale HCM software deployments (either as an internal program owner or as an external consultant).
Physical and Environmental requirements:
- Standard office/home office environment
Travel required from time to time (25-50%)
About SuccessFactors, an SAP Company
SuccessFactors is the leading provider of cloud-based Business Execution Software, and delivers business alignment, team execution, people performance, and learning management solutions to organizations of all sizes across more than 60 industries. With approximately 24 million cloud application subscribers seats globally, we strive to delight our customers by delivering innovative solutions, content and analytics, process expertise and best practices insights from serving our broad and diverse customer base. Today, we have more than 4,000 customers in more than 177 countries using our application suite in 35 languages.
For the most comprehensive cloud computing portfolio in the market, SAP Cloud delivers mature business applications that drive collaboration across a business and connect to partners. There are over 20 applications and suites in the SAP Cloud designed to optimize and manage a company’s most critical assets – its people, money, customers, and suppliers. And for those who prefer to run their entire business on a single, cloud-based software solution, we offer a suite that will surely meet your needs.
Our primary focus is on delivering beautiful products for our customers. When our customers win, we win. And we pride ourselves in delivering the most powerful software-as-a-service (SaaS) solutions on the market. As we like to say… our cloud strategy is BadAss SaaS. As an SAP company, the possibilities for growth, innovation, and impact are endless!
Are you ready? You are in for an exciting ride. SuccessFactors is known for its innovation, extraordinary leadership, and high-energy culture. We hire high-performing people that want to make a difference.
We expect all of our talent to be leaders – no matter what your role. We challenge ourselves and each other to swing big and take risks every day. We move fast, but we care about how we work with each other. It’s one of our core values – “No Jerks!”
In turn, our commitment to all employees is to provide the opportunity for personal and professional growth, recognition for real impact, and meaningful rewards for delivering amazing results! Employees truly are the heart of our success.
See what it's like to work at SuccessFactors- check out this video! http://youtu.be/eZarfkN4hUo
Connect with us! Learn more about the culture at SuccessFactors, an SAP Company, see pics of our global offices, talk to recruiters, and see real-time job openings:
Facebook: http://facebook.com/successfactorscareers
Twitter: http://twitter.com/CareersAtSF
YouTube: http://youtube.com/CareersAtSF
Linkedin: Search "SuccessFactors Careers"
Match yourself and your network on Facebook and Linkedin to open jobs at SuccessFactors using our new SocialMatcher tool: http://jobs.successfactors.com/social-matcher/
Do you know someone that might be interested? We pay for external referrals! Refer them to careers@successfactors.com, including a resume and contact info, and you can make $1,000!
Requisition ID: 29460
Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland
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