Sr. Program Manager
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Date: Mar 20, 2026
Location: South San Francisco, CA, US
Company: StressTest1
Program Manager Role
The Sr. Program Manager for the Employee Central (EC) Pillar will be responsible for overseeing processes and procedures that engineering employs to ensure the successful delivery of the SuccessFactors’ EC product suite. He or she will be responsible for coordinating among Product Management, Development, Operations and QA teams across the globe throughout the development lifecycle. Also be responsible for ensuring the adherence to the Customer Success SLAs from the engineering teams when handling customer issues.
Responsibilities:
- Understand business requirements as well as high level technical requirements. Work with the Product Management team to plan the product roadmap. Take a leadership role with resource planning of the engineering and QA teams in support of the roadmap.
- Coordinate delivery of multiple concurrent projects
- Manage change control, issues and risks, create timelines, identify key deliverables
- Manage project communications including regular status reporting and project updates to the leadership team, and ensure stakeholder involvement and attention
- Work with technical and non-technical teams, including Customer Support, Professional Services, Product Management, Engineering and QA teams with efficient and effective resolution of customer issues and escalations
- Work as part of a cross-functional group to evolve the Project Management Methodologies and influence development process improvement
- Manage customer interactions (status as well as escalations)
- Be very quality conscious and drive for high quality delivery
Required Skills and Experience:
- 5+ progressive years of experience in relevant project management environment
- 2+ years of experience with PMO concepts and methodologies, software application life cycle practices, documentation, and IT policy compliance
- Previous leadership experience in developing and managing diverse global teams
- Must demonstrate a solid track record of delivering results, esp., of large scale complex projects
- Excellent presentation skills and customer communication skills
- Experience in leading project meetings for diverse audiences consisting of clients, team members to executive level management and departmental directors
- Experience in Agile development methodology
- Strong understanding of MS Project
- Strong written, verbal, and interpersonal communication skills
- Bachelor’s degree required
- Certifications: PMP or CSM desirable
About SuccessFactors, an SAP Company
SuccessFactors is the leading provider of cloud-based Business Execution Software, and delivers business alignment, team execution, people performance, and learning management solutions to organizations of all sizes across more than 60 industries. With approximately 24 million cloud application subscribers seats globally, we strive to delight our customers by delivering innovative solutions, content and analytics, process expertise and best practices insights from serving our broad and diverse customer base. Today, we have more than 4,000 customers in more than 177 countries using our application suite in 35 languages.
For the most comprehensive cloud computing portfolio in the market, SAP Cloud delivers mature business applications that drive collaboration across a business and connect to partners. There are over 20 applications and suites in the SAP Cloud designed to optimize and manage a company’s most critical assets – its people, money, customers, and suppliers. And for those who prefer to run their entire business on a single, cloud-based software solution, we offer a suite that will surely meet your needs.
Our primary focus is on delivering beautiful products for our customers. When our customers win, we win. And we pride ourselves in delivering the most powerful software-as-a-service (SaaS) solutions on the market. As we like to say… our cloud strategy is BadAss SaaS. As an SAP company, the possibilities for growth, innovation, and impact are endless!
Are you ready? You are in for an exciting ride. SuccessFactors is known for its innovation, extraordinary leadership, and high-energy culture. We hire high-performing people that want to make a difference.
We expect all of our talent to be leaders – no matter what your role. We challenge ourselves and each other to swing big and take risks every day. We move fast, but we care about how we work with each other. It’s one of our core values – “No Jerks!”
In turn, our commitment to all employees is to provide the opportunity for personal and professional growth, recognition for real impact, and meaningful rewards for delivering amazing results! Employees truly are the heart of our success.
See what it's like to work at SuccessFactors- check out this video! http://youtu.be/eZarfkN4hUo
Connect with us! Learn more about the culture at SuccessFactors, an SAP Company, see pics of our global offices, talk to recruiters, and see real-time job openings:
Facebook: http://facebook.com/successfactorscareers
Twitter: http://twitter.com/CareersAtSF
YouTube: http://youtube.com/CareersAtSF
Linkedin: Search "SuccessFactors Careers"
Match yourself and your network on Facebook and Linkedin to open jobs at SuccessFactors using our new SocialMatcher tool: http://jobs.successfactors.com/social-matcher/
Do you know someone that might be interested? We pay for external referrals! Refer them to careers@successfactors.com, including a resume and contact info, and you can make $1,000!
Requisition ID: 29976
The Sr. Program Manager for the Employee Central (EC) Pillar will be responsible for overseeing processes and procedures that engineering employs to ensure the successful delivery of the SuccessFactors’ EC product suite. He or she will be responsible for coordinating among Product Management, Development, Operations and QA teams across the globe throughout the development lifecycle. Also be responsible for ensuring the adherence to the Customer Success SLAs from the engineering teams when handling customer issues.
Responsibilities:
- Understand business requirements as well as high level technical requirements. Work with the Product Management team to plan the product roadmap. Take a leadership role with resource planning of the engineering and QA teams in support of the roadmap.
- Coordinate delivery of multiple concurrent projects
- Manage change control, issues and risks, create timelines, identify key deliverables
- Manage project communications including regular status reporting and project updates to the leadership team, and ensure stakeholder involvement and attention
- Work with technical and non-technical teams, including Customer Support, Professional Services, Product Management, Engineering and QA teams with efficient and effective resolution of customer issues and escalations
- Work as part of a cross-functional group to evolve the Project Management Methodologies and influence development process improvement
- Manage customer interactions (status as well as escalations)
- Be very quality conscious and drive for high quality delivery
Required Skills and Experience:
- 5+ progressive years of experience in relevant project management environment
- 2+ years of experience with PMO concepts and methodologies, software application life cycle practices, documentation, and IT policy compliance
- Previous leadership experience in developing and managing diverse global teams
- Must demonstrate a solid track record of delivering results, esp., of large scale complex projects
- Excellent presentation skills and customer communication skills
- Experience in leading project meetings for diverse audiences consisting of clients, team members to executive level management and departmental directors
- Experience in Agile development methodology
- Strong understanding of MS Project
- Strong written, verbal, and interpersonal communication skills
- Bachelor’s degree required
- Certifications: PMP or CSM desirable
About SuccessFactors, an SAP Company
SuccessFactors is the leading provider of cloud-based Business Execution Software, and delivers business alignment, team execution, people performance, and learning management solutions to organizations of all sizes across more than 60 industries. With approximately 24 million cloud application subscribers seats globally, we strive to delight our customers by delivering innovative solutions, content and analytics, process expertise and best practices insights from serving our broad and diverse customer base. Today, we have more than 4,000 customers in more than 177 countries using our application suite in 35 languages.
For the most comprehensive cloud computing portfolio in the market, SAP Cloud delivers mature business applications that drive collaboration across a business and connect to partners. There are over 20 applications and suites in the SAP Cloud designed to optimize and manage a company’s most critical assets – its people, money, customers, and suppliers. And for those who prefer to run their entire business on a single, cloud-based software solution, we offer a suite that will surely meet your needs.
Our primary focus is on delivering beautiful products for our customers. When our customers win, we win. And we pride ourselves in delivering the most powerful software-as-a-service (SaaS) solutions on the market. As we like to say… our cloud strategy is BadAss SaaS. As an SAP company, the possibilities for growth, innovation, and impact are endless!
Are you ready? You are in for an exciting ride. SuccessFactors is known for its innovation, extraordinary leadership, and high-energy culture. We hire high-performing people that want to make a difference.
We expect all of our talent to be leaders – no matter what your role. We challenge ourselves and each other to swing big and take risks every day. We move fast, but we care about how we work with each other. It’s one of our core values – “No Jerks!”
In turn, our commitment to all employees is to provide the opportunity for personal and professional growth, recognition for real impact, and meaningful rewards for delivering amazing results! Employees truly are the heart of our success.
See what it's like to work at SuccessFactors- check out this video! http://youtu.be/eZarfkN4hUo
Connect with us! Learn more about the culture at SuccessFactors, an SAP Company, see pics of our global offices, talk to recruiters, and see real-time job openings:
Facebook: http://facebook.com/successfactorscareers
Twitter: http://twitter.com/CareersAtSF
YouTube: http://youtube.com/CareersAtSF
Linkedin: Search "SuccessFactors Careers"
Match yourself and your network on Facebook and Linkedin to open jobs at SuccessFactors using our new SocialMatcher tool: http://jobs.successfactors.com/social-matcher/
Do you know someone that might be interested? We pay for external referrals! Refer them to careers@successfactors.com, including a resume and contact info, and you can make $1,000!
Requisition ID: 29976
Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland
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